WSO2 Managed Services for New & Established Platforms
Running WSO2 in production takes steady attention: monitoring, patching, certificate renewals, upgrades and fast response when something breaks. Tellestia’s WSO2-certified engineers take that work on for you, with response times written into your SLA and the same named team looking after your environment every day.
New to WSO2? Our managed services mean you don’t need to hire scarce WSO2 specialists before you go live.
Already running WSO2? We can take over from a stretched internal team or a previous partner, starting with a full review of your environment.
What You Get with Tellestia's WSO2 Support
Agreed Response Times
Every priority level has a response and resolution target in your SLA, from critical outages to routine requests.
24/7 Dedicated Support
Get round-the-clock expert assistance with industry-leading SLAs.
A Named Team
The same WSO2 engineers will look after you, so you never have to explain your setup twice.
Lower Running Costs
Senior WSO2 expertise when you need it, without a full in-house team.
Strategic Expert Guidance
Gain insights from our WSO2-certified consultants to enhance platform efficiency.
Proactive Performance Optimization
Detect and resolve issues before they impact your business.
Our WSO2 Managed Service Offerings
Since 2019, Tellestia has been proactively monitoring, maintaining, and optimizing WSO2 platforms through four key service pillars.
Monitor: 24x7 Visibility
System Monitoring:
24×7 checks on availability, performance and security in every environment.
Transaction Tracing:
Each request followed across WSO2 and connected systems in Orion.
Capacity Tracking:
CPU, memory, latency and throughput trends watched before limits are hit.
Smart Alerts:
Alerts on errors, slowdowns and odd traffic, with the noise filtered out.
Log Analysis:
Centralised logs and diagnostics that get to the root cause faster.
Maintain: Patches and Upgrades
Updates and Patches:
WSO2 updates and security fixes applied on schedule, tested before production.
Version Upgrades:
Planned upgrades to current WSO2 releases with minimal disruption.
Configuration Control:
Configuration kept consistent and documented across environments.
Certificate Renewals:
Certificates and keys renewed before an expiry turns into an outage.
Backup Checks:
Backups and recovery steps tested, so you know they work.
Resolve: Incident Response
Incident Response:
Incidents picked up within your SLA targets, day or night.
Root-Cause Analysis:
We find out why it happened and fix the cause so it doesn’t come back.
WSO2 Escalation:
Product issues raised and chased with WSO2 support on your behalf.
Runbooks:
Written steps for common incidents, so recovery is fast and repeatable.
Incident Reports:
Plain write-ups of what happened, the impact and what changed.
Improve: Ongoing Engineering
Engineering Hours:
A monthly bundle of hours for new APIs, integrations and identity changes.
Performance Tuning:
Ongoing tuning of gateways, integrations and login flows as traffic grows.
Security Hardening:
Regular reviews of configuration and access against security best practice.
Service Reviews:
Quarterly reviews of incidents, trends and recommendations.
Extra Expert Hands:
WSO2 architects and developers added when a project needs more people.
Success stories
Featured Work
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Unifying Customer Experience & Driving Growth for a Leading Middle East Retailer
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Transforming Insurance Operations with Salesforce and WSO2 Integration in the Middle East
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Transforming Patient-Centric Care with Real-Time Data Integration for a Leading Saudi Healthcare Provider
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Secure & Seamless Access Achieved via Single Sign-On for a Leading Higher Education Institution
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Building a Future-Ready Digital Payments Platform with WSO2 for a Leading Bank
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Improving Security & Control with Self-Service Password Management for a Major Bank
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Streamlining Fund Transfer Management for a Leading European Bank
Our client, a leading financial institution serving both retail and corporate customers across Europe and the Middle East, faced rising...
Talk to Our WSO2 Support Team
Tell us which WSO2 products you run. A support lead will reply within one business day with options.
WSO2 Managed Services FAQs
What’s included in Tellestia’s WSO2 managed services?
24×7 monitoring, updates and security patches, version upgrades, incident response, root-cause analysis, escalation to WSO2, and a monthly bundle of engineering hours for changes and enhancements.
What are your response times?
Response times depend on priority and your plan. As a guide: critical production issues [within 30 minutes, 24×7], high priority [within 1 hour], medium [within 4 business hours] and low priority [within 1 business day]. Exact targets are written into your SLA.
Which WSO2 products do you support?
WSO2 API Manager, WSO2 Integrator and Micro Integrator, WSO2 Enterprise Integrator, WSO2 Identity Server and Asgardeo, plus the APIs, integrations and custom code built on them.
Do we still need a WSO2 subscription?
For production we recommend it, because it gives you WSO2’s tested updates, security patches and product support. We work alongside your subscription and handle everything at the environment and application level.
How is this different from WSO2’s own managed cloud?
WSO2’s managed cloud is focused on running the WSO2 product. We manage WSO2 wherever it runs today, including your data centre, your cloud account or Kubernetes, and we also support the APIs, integrations and custom code built on top, plus other integration platforms you use.
Can you take over from our current partner or internal team?
Yes. Onboarding usually takes about two weeks: we agree contacts and access, review and document your environment, connect monitoring and Orion, write runbooks, and then start the SLA.
Do you support older WSO2 versions?
Yes. We support environments on older WSO2 versions and help you plan the move to current releases.
We’re new to WSO2. Can you support us from go-live?
Yes. Many clients bring us in during implementation so support is ready on day one, and they don’t have to build a WSO2 operations team first.