Boomi Support Built Around Your Integrations, Not Just the Platform
Boomi’s own support plans cover the platform. The integrations you run on it are yours: the processes, mappings, connections and trading partners your business depends on every day. When an order feed stops at 2am or a certificate expires before month-end, someone has to notice, diagnose and fix it fast.
Tellestia’s Boomi managed services take on that responsibility. Our certified Boomi specialists monitor your processes and runtimes around the clock, fix issues within agreed SLAs, manage Boomi’s regular runtime releases and keep improving your environment, whether we built it or someone else did.
Why Choose Tellestia’s Boomi Managed Services?
Unmatched Reliability
Alerts on failed executions, stalled listeners and expiring certificates reach us before your users notice.
24x7 Certified Support
Boomi-certified engineers are available around the clock, with response targets for each severity level.
Security and Compliance
Access reviews, credential rotation and audit-ready change records come as standard.
Performance Optimization
Identify and fix bottlenecks before they impact operations.
Predictable Costs
One managed service replaces ad hoc contractors and the cost of hiring Boomi specialists.
Strategic Scalability
Align Boomi’s capabilities with business growth and evolving needs.
What’s Included in Our Boomi Managed Services
Keep your Boomi environment optimized, secure, and resilient with Tellestia’s expertise.
Proactive Monitoring & Performance
Process and Runtime Monitoring
Execution status, runtime health and queue depth, tracked 24×7.
Smart Alerting
Alerts are grouped by severity and routed straight to the right engineer.
Certificate and Credential Watch
Expiring certificates, passwords and tokens are flagged before they break a connection.
Throughput and Latency Tracking
Slowdowns are caught early by comparing performance against your normal baseline.
Monthly Health Report
Incidents, trends, capacity and recommended fixes, in one report.
Ongoing Maintenance & Releases
Runtime Release Management
Boomi’s runtime releases are applied and tested in non-production before they auto-apply to production.
Runtime and Cluster Tuning
Memory, threads and cluster settings are adjusted as your volumes grow.
Security and Access Governance
Role reviews, credential rotation and environment-level controls.
Backup and Disaster Recovery
Documented recovery steps, tested on a regular schedule.
Connector and Licence Housekeeping
Retiring unused connections and keeping licence use in check.
Rapid Incident Resolution
24/7 Incident Response
Triage by severity, with clear updates until each incident is resolved.
Root Cause Analysis
A written analysis for every major incident, with a fix so it doesn’t happen again.
Failed Process Recovery
Reprocessing failed documents and fixing data, mapping and API errors.
Boomi Case Management
When a platform issue needs Boomi’s own support team, we raise the case and follow it through on your behalf.
Runbooks and Knowledge Transfer
Every fix is documented so your team learns from it.
Enhancement & Advisory
Change Requests and Enhancements
New mappings, partners and integrations delivered from monthly capacity hours.
Architecture Reviews
Regular reviews of process design, runtimes and error handling.
Flexible SLAs and Models
Co-managed or fully managed, with response targets matched to how critical each integration is.
Roadmap Advisory
Planning for new Boomi capabilities such as API Management, DataHub and AI agents.
Tiered Boomi Support: The Right Expert at Every Level
Level 1: Monitor and Respond
- 24×7 monitoring of process executions, runtimes and connections
- Ticket logging, severity triage and assignment
- Known fixes from agreed runbooks, such as rerunning failed executions
- User updates with clear timelines
Level 2: Diagnose and Fix
- Investigating failed processes, mapping and data errors
- Fixing connection, certificate and credential problems
- Configuration changes through environment extensions
- Runtime release testing and routine maintenance
Level 3: Engineer and Improve
- Root cause analysis for recurring or major incidents
- Performance tuning of runtimes, clusters and process design
- Code-level fixes, enhancements and new integrations
- Version upgrades, disaster recovery testing and architecture reviews
- Escalating and managing cases with Boomi support
Impact Stories
Featured Work
iPaaS-Powered ERP Integration Streamlines Operations for a Leading U.S. Clothing Brand
Our client, a major U.S.-based clothing retailer with an annual revenue of USD 500 million, sought to upgrade its operational...
Enabling Agile Real Estate Operations through Enterprise-Grade iPaaS Integration
A leading UAE-based real estate developer partnered with Tellestia to modernize its IT infrastructure through a scalable, secure, and efficient...
Fueling Government Innovation with MuleSoft-Powered Digital Integration
A leading public sector entity recognized the need to address functional silos, data duplication, and interoperability challenges to improve operational...
Let Us Run Your Boomi Platform
Tell us how your Boomi environment is supported today. We'll show you what a managed service would cover and what it would change.
FAQ section: Boomi Managed Services Questions, Answered
What do Boomi managed services include?
Boomi managed services cover the day-to-day running of your Boomi environment:
- 24×7 monitoring of processes and runtimes
- Incident response and root cause analysis
- Runtime release management
- Security and access housekeeping
- Performance tuning
- Ongoing enhancements
The aim is that your integrations keep running without your team watching them around the clock.
How is this different from Boomi’s own support plan?
Boomi’s support plans (Standard, Premier and Premier Plus) cover the Boomi platform itself and work through support cases. The Standard plan includes 15 cases a year, and 24×7 support for every severity level comes only with Premier Plus. A managed services partner looks after the integrations you’ve built on the platform: your processes, mappings, connections and trading partners. The two work together. When an issue turns out to be a platform defect, we raise the case with Boomi and follow it through for you.
Can you support Boomi integrations built by another partner or our in-house team?
Yes. Most of our managed services clients come to us with an environment someone else built. We start with an access review, document every integration, then monitor in parallel with your current team before taking over in phases. Nothing changes in production until runbooks and alerts are in place.
How do you handle Boomi runtime releases?
Boomi ships a Runtime Release roughly two weeks before each Platform Release, and does this every other month. If runtimes haven’t been updated by the Platform Release date, the update is applied automatically and the runtime restarts. We apply each release to non-production first, test your critical processes, then schedule the production update for a low-traffic window, so nothing restarts unexpectedly.
What SLAs do you offer?
SLAs are set by severity and agreed with you at the start. They are based on how critical each integration is to your business, and production-down issues get 24×7 response.
Can we use managed services for enhancements and new integrations too?
Yes. Most clients include a monthly pool of capacity hours in their contract. That covers change requests, new trading partners, mapping updates and small new integrations, delivered by the same team that already knows your environment.