Achieving $1.4M Annual Cost Savings through NetSuite-Centered Retail Integration

Overview

A leading retail enterprise, following a series of acquisitions, faced the challenge of integrating disparate systems into a unified IT ecosystem. Using NetSuite as its central ERP, the organization aimed to connect critical retail applications, including Salesforce (CRM), Shopify (POS), Manhattan Associates (Inventory Management), and Blue Yonder (Supply Chain Management), along with bespoke on-premise systems. With Tellestia’s expertise, the retailer achieved real-time synchronization, streamlined operations, and $1.4M in annual cost savings, while enhancing business decision-making and customer experience.

The Challenge

The client’s rapid expansion resulted in a disjointed IT landscape, causing inefficiencies such as:

• Fragmented Processes: Applications like Salesforce, Shopify, Manhattan Associates, and Blue Yonder operated in silos, leading to data gaps.
• Inefficient Operations: Manual interventions were required to bridge gaps between systems, delaying processes.
• Missed Insights: The lack of real-time data synchronization hindered accurate demand planning and operational visibility.
• Complex IT Landscape: Integrating cloud-based retail systems with bespoke on-premise applications posed significant challenges.

The Objective

Our client set out to:

• Develop a NetSuite-centered unified IT ecosystem integrating cloud and on-prem applications.
• Enable real-time data synchronization across Salesforce, Shopify, Manhattan Associates, and Blue Yonder systems.
• Achieve cost savings through process automation and standardization.
• Enhance inventory accuracy and supply chain visibility for better forecasting and decision-making.

The Solution

Tellestia designed and implemented a scalable hybrid integration framework, powered by the Boomi iPaaS platform, which included:

1. Detailed Analysis:
   • Assessed application capabilities, including Salesforce, Shopify, Manhattan Associates, and Blue Yonder, and identified 25+ integration use cases.
   • Mapped pain points to develop a phased roadmap for implementation.
     
     
2. Scalable Hybrid Architecture:
   • Created a framework connecting cloud-based systems with NetSuite ERP.
   • Integrated bespoke on-premise applications for seamless data flow across the IT landscape.
     
     
3. Phased Implementation:
   • Delivered solutions incrementally to avoid disruptions to business operations.
   • Leveraged onsite and remote teams for cost-efficient execution.
     
     
4. Custom Integration Workflows:
   • Automated processes for inventory updates, demand forecasting, and supply chain management.
   • Enabled Salesforce-Shopify synchronization for personalized customer engagement.

The Impact

Tellestia’s solution delivered tangible business value, driving operational transformation and cost savings:

• $1.4M Annual Cost Savings: Automated workflows and reduced manual interventions streamlined operations and lowered maintenance costs.
• 15% Reduction in Inventory Costs: Real-time synchronization with Manhattan Associates minimized overstocking and stock outs.
• 20% Improvement in Forecast Accuracy: Integration of Blue Yonder enabled precise insights into demand patterns and trends.
• 30% Faster Decision-Making: Real-time data from NetSuite empowered business users to act swiftly.
• 25% Increase in Customer Satisfaction: Salesforce-Shopify integration facilitated personalized customer interactions and repeat purchases.
• Future-Ready Ecosystem: The scalable framework supports seamless integration of additional systems, aligning with the client’s growth objectives.