Oracle Health EHR Integration with Microsoft Dynamics 365 ERP

Overview

As part of its modernization strategy, a leading healthcare provider in the Middle East migrated its financial and supply chain operations to Microsoft Dynamics 365 Finance & Supply Chain Management (F&SCM). To eliminate silos between clinical care and business operations, the organization sought to integrate Oracle Health EHR with Dynamics 365, enabling real-time synchronization across billing, inventory, and procurement processes.

The Challenge

Key challenges included:

• Manual transfer of clinical data into ERP systems caused delays in billing and revenue collection.
• Lack of real-time visibility into inventory led to stock inaccuracies, stockouts, and procurement inefficiencies.
• Financial teams struggled to correlate clinical activity with financial performance, limiting transparency and control.
• Aligning Oracle Health’s clinical data models with Dynamics 365’s financial and supply chain models.
• Ensuring secure, regulatory-compliant data exchange across critical healthcare and financial systems.
• Managing latency and maintaining performance for high-volume transactions.
• Establishing governance for master data synchronization between EHR and ERP.

The Objective

The key objective of this initiative included:

• Eliminate disconnect between clinical and operational data by enabling real-time integration.
• Automate billing, inventory, and procurement workflows to reduce manual intervention.
• Improve financial visibility by correlating clinical events with financial outcomes.
• Establish a secure, compliant, and scalable integration framework.

The Solution

Tellestia implemented an event-driven, API-led integration using WSO2 between Oracle Health EHR and Dynamics 365 ERP. Key features included::

• Middleware Integration: WSO2 API Manager and WSO2 Enterprise Integrator served as the backbone for secure, real-time connectivity.
• Bi-Directional APIs: Connected Oracle Health FHIR and proprietary APIs with Dynamics 365’s RESTful and OData APIs.
• Core Workflows Delivered:
  • Charge Capture & Billing Automation: Automated invoicing by transferring encounter and supply data from EHR to ERP in real-time.
  • Inventory Consumption & Replenishment: Synced clinical supply usage with ERP inventory, triggering automated replenishment workflows.
  • Vendor & Product Master Synchronization: Ensured consistent master data across clinical and financial systems.
• Security & Compliance: Implemented OAuth 2.0 authentication, encrypted data exchange, and full audit trails for regulatory adherence.

The Impact

The integration solution delivered immediate, impactful results:

• Accelerated Revenue Cycle: Automated billing minimized delays, reducing administrative costs.
• Real-Time Inventory Visibility: Prevented stockouts and optimized procurement.
• Financial Transparency: Linked clinical activity with financial data, providing a unified performance view.
• Operational Efficiency: Eliminated manual reconciliations and improved data accuracy across systems.