Ensuring Compliance and User Efficiency with Identity Management for a Manufacturing Leader

Overview

A global manufacturing firm was grappling with the complexities of managing user access rights in a secure and efficient manner. Manual processes and regulatory challenges highlighted the need for a robust Identity and Access Management (IAM) solution. By implementing a centralized, role-based access control (RBAC) system with automated provisioning and de-provisioning capabilities, the firm streamlined its user management operations, bolstered security, and achieved seamless compliance with regulations - all while reducing administrative overhead.

The Challenge

The client’s existing user access management process was inefficient and fraught with risks:

• Manual Provisioning: Granting new employees the same access rights as existing users required IT teams to manually identify and replicate permissions, creating delays and inefficiencies.
• Security Risks: With no standardized process for revoking access when employees switched roles or exited the organization, unauthorized access posed a potential security threat.
• Compliance Pressure: The company faced stringent local and international regulations, necessitating audit-ready access records. Disparate processes across departments made maintaining compliance cumbersome and inconsistent.

These challenges highlighted the urgent need for a centralized, automated solution to simplify access management and enhance security.

The Objective

The primary goal was to streamline and standardize the company’s identity management processes to:

• Automate and secure user provisioning and de-provisioning.
• Enhance regulatory compliance through centralized, audit-ready access records.
• Minimize unauthorized access risks while improving employee experience.
• Standardize and simplify access control using a role-based, approval-driven framework.

The Solution

Tellestia implemented an Identity and Access Management (IAM) solution that addressed the client’s challenges while aligning with their operational and compliance needs:

• Centralized Role-Based Access Control (RBAC): Enabled birthright provisioning by assigning baseline access rights automatically based on predefined roles.
• Approval-based Access Management: Introduced an approval process involving application and business owners to ensure secure and accountable user access.
• Identity Governance: Enforced a unified password policy and implemented certification and attestation processes with automated remediation for compliance assurance.
• Privileged Access Control: Adopted the principle of least privilege to grant users only the permissions necessary for their roles.
• Segregation of Duties (SoD): Integrated SoD policies to reduce fraud risk by ensuring no single user could complete all steps of critical processes.
• Single Sign-On (SSO) & Multifactor Authentication (MFA): Enabled seamless, secure access to workforce applications through SSO and fortified critical applications with MFA.
• Internal and External IAM Segregation: Segregated internal and external IAM systems with distinct authentication policies, enhancing security and scalability.

The Impact

Tellestia’s Identity Management solution delivered substantial benefits across the client’s operations, ensuring a secure, scalable, and compliant user management environment:

• Improved Efficiency: Automation of provisioning and de-provisioning processes significantly reduced administrative workloads, enabling the IT team to focus on strategic initiatives.
• Enhanced Compliance: A centralized IAM system ensured full auditability, simplifying adherence to both local and international regulatory standards.
• Increased Security: Role-based management, privileged access control, and MFA minimized unauthorized access risks, enhancing overall security posture.
• Boost Employees Productivity: SSO enabled seamless access to applications, improving user experience and reducing login complexities.

By aligning security protocols with regulatory requirements, the client achieved a secure, compliant, and agile operational environment, setting a strong foundation for scalable growth and innovation.