The telecom industry is undergoing a seismic shift, fueled by rising customer demands for seamless connectivity, personalized services, and innovative offerings. To stay competitive, telecom providers must overcome legacy challenges, embrace agile solutions, and optimize their operations for the digital era.
At Tellestia, we transform these challenges into growth opportunities. By delivering cutting-edge integration and automation solutions, we empower telecom providers to enhance operational efficiency, elevate customer experiences, and innovate at scale in a rapidly evolving landscape.
Tellestia empowers telecom providers to:
Explore Our Telecom Solutions
Tellestia helps telecom providers achieve comprehensive transformation with solutions across key business areas.
Customer Experience Solutions
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Core Operations & Integration
Service Ecosystems
Security & Compliance
Customer Experience Solutions
Our Customer Experience Solutions utilize advanced analytics and personalized engagement strategies to ensure every interaction is meaningful and tailored to individual needs. By leveraging data-driven insights, we help you enhance customer satisfaction and loyalty, driving long-term business success.
Our Offerings:
- CRM Integration
Streamline customer relationship management to deliver personalized services, support, and insights, elevating the overall customer experience.
- ASR Solution
Leverage live call transcriptions and predictive analytics to empower customer care agents, improving service quality and identifying cross-sell and upsell opportunities.
- Customer 360 Solution
Gain a unified view of omnichannel customer interactions, preferences, and history to drive personalized engagement.
Core Operations & Integration
Tellestia’s Core Operations & Integration services for telecom businesses ensure seamless connectivity between legacy systems and modern digital solutions, maintaining consistent data flow and operational integrity. By optimizing your OSS and BSS frameworks, we enable your organization to perform at its best, supporting critical functions like billing, network management, and customer service.
Our Offerings:
- Legacy System Integration
Seamlessly bridge new digital solutions with complex legacy OSS and BSS systems, ensuring consistent data flow across platforms.
- OSS/BSS Systems
Establish a robust foundation for telecom operations, supporting critical functions such as billing, network management, and customer service.
- Network Subscriber Store (HLR)
Centralize subscriber data management for subscriber identity and location, essential for efficient network operations and service continuity.
- Policy and Charging Rules System
Manage network resources efficiently while supporting differentiated service offerings through real-time policy control and billing.
- Service Delivery Platform
Serve as a central hub for launching and managing value-added services, facilitating rapid deployment and flexibility.
Service Ecosystems
Our Service Ecosystem solutions focus on developing APIs that enable integration with third-party services, creating unique offerings that enhance customer engagement. By leveraging your existing infrastructure, we help you create new revenue streams through digital services and partnerships.
Our Offerings:
- Integrated Services Ecosystem
Develop API strategies that expose telecom IT and network services, enabling collaborations with third parties for unique offerings like streaming, social media, and cloud storage.
- Wallet Management
Create and manage digital wallets, unlocking monetization opportunities for mobile payments, content subscriptions, and loyalty rewards.
- Digital/Mobile Payments
Offer innovative mobile payment solutions that enhance convenience and expand digital service offerings for customers.
Security & Compliance
Our Security & Compliance solutions offer robust identity and access management systems that safeguard sensitive information, helping your organization meet regulatory standards and build customer trust.
Our Offerings:
- Identity and Access Management
Protect company and customer data with secure identity and access solutions, ensuring regulatory compliance and fostering customer trust.
- Policy and Charging Rules System
Reinforce security by enforcing access and usage policies, ensuring compliance with telecom billing regulations.
Why Tellestia? Your Partner for Telecom Transformation
Partner with us for expert guidance, proven solutions, and lasting success in telecom transformation.
Expert Guidance
Our team of telecom integration specialists collaborates with your teams to navigate the complexities of digital transformation and integration.
Regulatory Compliance
We ensure your telecom digital transformation initiatives meet industry standards and regulations, protecting your organization’s reputation.
Future-Ready Solutions
By leveraging the latest technologies, we position your organization ahead of the curve.
Proven Expertise
With a track record of successful transformations, our experienced team provides the support needed for a seamless transition.
Long-Term Support
We provide continuous support and optimization to ensure your digital transformation continues to deliver value over time
Impact Stories
Driving Success in Telecom
Transforming Employee Experience with Identity Management for a Telecom Leader
A leading telecommunications provider in the Middle East, serving over 50 million customers through a workforce of more than 10,000...
Transforming Customer Service with a Customer 360 solution for a Leading Global Telecom Provider
Our customer, a leading telecommunications provider, serves millions across Southeast Asia with mobile, broadband, and managed services for both consumer...
Ready to Transform Your Telecom Business?
Let Tellestia help you elevate your telecom business operations, enhance customer satisfaction, and unlock new growth opportunities.