Automating Global Supply Chain via Seamless EDI Integration for a Global Manufacturing Leader

Overview

A global pharmaceutical manufacturing leader partnered with Tellestia to revolutionize its supply chain operations. By integrating Electronic Data Interchange (EDI) capabilities, the client aimed to automate transactions with trading partners, ensuring standardization, enhanced visibility, and operational efficiency. Leveraging Tellestia's expertise in EDI integration and managed services, the project successfully automated purchase orders and invoices while providing a real-time transaction monitoring platform for business users.

The Challenge

The client encountered several bottlenecks in its existing supply chain processes:

• Manual Dependencies: Reliance on manual processing of purchase orders and invoices resulted in inefficiencies and increased susceptibility to errors.
• Fragmented Processes: A lack of standardization in communication with trading partners created operational silos and hampered collaboration.
• Limited Visibility: The absence of a unified platform made tracking transaction statuses cumbersome, leading to delays in operational decision-making.
• Scalability Concerns: The existing setup struggled to meet the growing demands of expanding operations and additional trading partner integrations.

The Objective

The engagement was designed to achieve the following goals:

• Standardize trading partner communication using X12 EDI standards.
• Seamlessly integrate six trading partners for purchase orders and invoices.
• Deploy a centralized portal enabling real-time transaction monitoring for business users.
• Build a scalable, cloud-hosted solution to support current needs and future growth.
• Provide consistent and reliable managed support to ensure operational continuity.

The Solution

Tellestia developed and implemented a tailored solution to address the client’s specific requirements:

• End-to-End Trading Partner Integration: Phased deployment of X12 850 (Purchase Orders) integration for six trading partners, ensuring smooth adoption and minimal disruption.
• eInvoice Automation: Implementation of X12 810 (eInvoices) for three trading partners, reducing manual processing overheads.
• User-Friendly Monitoring Portal: Delivered a UI-based portal for business users to track and analyze transactions in real-time, ensuring transparency and control.
• Cloud Hosting: Deployed a cloud-based solution to ensure flexibility, scalability, and high performance, catering to evolving business needs.
• Managed Support: Provided round-the-clock support services to address operational challenges promptly and maintained system reliability.

The Impact

Tellestia’s solution delivered transformative results for the client:

• Enhanced Efficiency: Automated EDI processes streamlined operations, eliminating errors and reducing processing times.
• Improved Visibility: The centralized monitoring portal enabled business users to track and manage transactions in real-time, enhancing operational oversight.
• Streamlined Collaboration: Standardized X12 EDI integrations facilitated smoother communication and stronger partnerships with trading partners.
• Future-Ready Scalability: The cloud-hosted solution provided the flexibility needed to integrate additional trading partners and handle increased transaction volumes.

By automating critical supply chain processes and providing real-time visibility, the client established a robust, scalable IT ecosystem, positioning itself for sustained growth and success.