Ensuring Compliance and User Efficiency with Identity Management for a Manufacturing Leader

Overview

A global manufacturing firm was grappling with the complexities of managing user access rights in a secure and efficient manner. Manual processes and regulatory challenges highlighted the need for a robust Identity and Access Management (IAM) solution. By implementing a centralized, role-based access control (RBAC) system with automated provisioning and de-provisioning capabilities, the firm streamlined its user management operations, bolstered security, and achieved seamless compliance with regulations—all while reducing administrative overhead.

The Challenge

The client’s existing user access management process was inefficient and fraught with risks:

• Manual Provisioning: Granting new employees the same access rights as existing users required IT teams to manually identify and replicate permissions, creating delays and inefficiencies.
• Security Risks: With no standardized process for revoking access when employees switched roles or exited the organization, unauthorized access posed a potential security threat.
• Compliance Pressure: The company faced stringent local and international regulations, necessitating audit-ready access records. Disparate processes across departments made maintaining compliance cumbersome and inconsistent.

These challenges highlighted the urgent need for a centralized, automated solution to simplify access management and enhance security.

The Objective

The primary goal was to streamline and standardize the company’s identity management processes to:

• Automate and secure user provisioning and de-provisioning.
• Enhance regulatory compliance through centralized, audit-ready access records.
• Minimize unauthorized access risks while improving employee experience.
• Standardize and simplify access control using a role-based, approval-driven framework.

The Solution

Tellestia implemented an Identity and Access Management (IAM) solution that addressed the client’s challenges while aligning with their operational and compliance needs:

• Centralized Role-Based Access Control (RBAC): Enabled birthright provisioning by assigning baseline access rights automatically based on predefined roles.
• Approval-based Access Management: Introduced an approval process involving application and business owners to ensure secure and accountable user access.
• Identity Governance: Enforced a unified password policy and implemented certification and attestation processes with automated remediation for compliance assurance.
• Privileged Access Control: Adopted the principle of least privilege to grant users only the permissions necessary for their roles.
• Segregation of Duties (SoD): Integrated SoD policies to reduce fraud risk by ensuring no single user could complete all steps of critical processes.
• Single Sign-On (SSO) & Multifactor Authentication (MFA): Enabled seamless, secure access to workforce applications through SSO and fortified critical applications with MFA.
• Internal and External IAM Segregation: Segregated internal and external IAM systems with distinct authentication policies, enhancing security and scalability.

The Impact

Tellestia’s Identity Management solution delivered substantial benefits across the client’s operations, ensuring a secure, scalable, and compliant user management environment:

• Improved Efficiency: Automation of provisioning and de-provisioning processes significantly reduced administrative workloads, enabling the IT team to focus on strategic initiatives.
• Enhanced Compliance: A centralized IAM system ensured full auditability, simplifying adherence to both local and international regulatory standards.
• Increased Security: Role-based management, privileged access control, and MFA minimized unauthorized access risks, enhancing overall security posture.
• Boost Employees Productivity: SSO enabled seamless access to applications, improving user experience and reducing login complexities.

By aligning security protocols with regulatory requirements, the client achieved a secure, compliant, and agile operational environment, setting a strong foundation for scalable growth and innovation.