Modernizing Legacy Systems for Operational Agility in Natural Resources Company

Overview

A diversified enterprise spanning wood products, real estate, energy, and natural resources partnered with Tellestia to modernize its IT ecosystem. With an eye on operational efficiency, transparency, and hybrid cloud functionality, the client sought to modernize their legacy systems by adopting an API-driven integration platform. Tellestia’s expertise in enterprise integration empowered them with the tools to reduce operational complexity, enhance error management, and establish a more agile, sustainable IT ecosystem.

The Challenge

The client’s operations, covering manufacturing, sales, marketing, and leasing, depended on outdated technology—specifically BizTalk—which struggled to support their growing and multifaceted business. Key challenges included:

• High maintenance requirements and limited scalability of legacy systems.
• A hybrid IT environment that combined on-premise and cloud systems, requiring a centralized repository for consistent operations.
• Limited transparency in business transactions and inconsistent exception handling.
• Complexity in managing traditional data formats like EDI, which slowed down integration processes and demanded ongoing support.

The Objective

The client aimed to shift from legacy systems to a modern, reliable middleware infrastructure with the following objectives:

• Improve transparency and reliability across business transactions.
• Support a seamless hybrid environment, integrating both on-premise and cloud resources.
• Streamline error handling and notification processes, reducing manual interventions.
• Provide a scalable solution for complex integrations, especially with critical systems such as SAP and Microsoft Dynamics 365.

The Solution

Tellestia designed and implemented a comprehensive integration framework tailored to meet the client’s goals:

• WSO2 API Integration with SAP: WSO2 APIs were configured to connect directly with SAP systems via webhooks, enabling real-time data synchronization and responsiveness.
• Middleware Orchestration: Business processes were orchestrated within the WSO2 Enterprise Service Bus (ESB), creating a streamlined and manageable IT ecosystem.
• Legacy Code Migration: Integrations previously managed in BizTalk were migrated to WSO2, reducing maintenance overhead and improving performance.
• Microsoft Systems Integration: The integration framework was enhanced to work seamlessly with Microsoft Dynamics 365 and other Microsoft systems, supporting a hybrid environment with both on-premise and cloud elements.
• Error Handling and Notifications: Tellestia’s proprietary framework provided robust error handling and notification capabilities, ensuring quick issue resolution and uninterrupted operations.
• Ticketing System Automation: Integration between WSO2 and the ticketing system allowed for automatic case creation for system errors, streamlining support workflows and enabling the support team to resubmit errored documents as needed.

The Impact

The transition from a legacy system to Tellestia’s integrated WSO2-based framework delivered significant benefits:

• Enhanced Transparency: Real-time notifications and a unified integration framework increased transaction visibility, empowering stakeholders with timely and reliable data.
• Improved Agility: The centralized platform allowed the client to manage both cloud and on-premise resources effectively, adapting quickly to evolving business needs.
• Reduced Operational Complexity: By simplifying the integration of legacy formats with modern systems, the solution minimized complexity and reduced support requirements.
• Sustainability and Future-Proofing: With support for hybrid environments and scalable API configurations, the client is now well-positioned for sustainable growth and ongoing digital transformation.

This modernization initiative successfully aligned the organization’s technology infrastructure with its strategic vision for streamlined, transparent, and resilient operations, ready for future expansion and innovation.