With a strong client base and diverse product line, the client’s integration requirement started with the need to collaborate extensively with external channels of sales for Insurance products. Our client understood that they lagged in new tech adoption realizing a widening gap thwarting their growth in the sector and digital success. There was an immediate need to reach out and expansively collaborate with external sales channels through a robust solution to gain a strategic advantage.

Our solution was to implement a middleware layer using WSO2 which is a open-source, lightweight and versatile technology enabling communication between broad range of systems. Since the customer’s core business involves Salesforce that was used in creating, renewing and updating contract, the easily available connectors in WSO2 was majorly used to interact with APIs of Salesforce.

This WSO2 middleware layer implemented helps facilitate all Insurance contract generation / updating / renewal of contracts in Salesforce to be executed based on the end customer request. The open API architecture implementation developed based on industry specific design principles allows for a robust and scalable setup extensible for other Integration landscape.